Salty Doors Holiday Accommodation
Privacy Policy
Why do we collect your personal information ?
Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.
How do we collect personal information ?
We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.
Do we disclose your personal information to anyone ?
We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.
Is your personal information up-to-date ?
It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.
Is your personal information secure ?
We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.
Can you access your personal information ?
You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.
Does your personal information leave the country ?
We do not send personal information outside the country unless to do so is authorised by law.
What about sensitive information ?
Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.
Our privacy policy may change from time to time.
We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.
Can you complain about a breach of your privacy ?
You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.
Terms and Conditions
PAYMENT: 50% payment is required to reserve your dates with a further 50% payable 14 days prior to your arrival. Your reservation will be confirmed with payment.
FINAL PAYMENT: The balance of payment is due no less than 14 days prior to the arrival/check in date (or as indicated in your booking details).
For bookings made inside 14 days prior to arrival/check-in, full payment is required at time of booking.
Monies can be paid via credit card only. If the ‘deposit’ or final payment is not received by the due date, management reserves the right to cancel the booking and will result in the loss of all monies paid.
CANCELLATION TERMS: Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that
RATES & CHARGES: Rates quoted are in Australian dollars and valid for 72 hours.
CHECK-IN & CHECK OUT: Check-in 3pm and check-out 10am.
Standard check in time is 3.00 pm and accommodation is to be vacated by 10.00 am on the day of departure. An additional fee will be charged if you do not check out by 10.00 am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure.
RESERVATIONS: Reservations are for pre-agreed named guests only. No weddings, parties, schoolies or events are to be held without prior arrangement with management. No disturbance to neighbours: Salty Doors Accomodation are intended for quiet family enjoyment with no noise or disturbance to neighbours as these are located in residential neighbourhoods.
NUMBER OF GUESTS: At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. The use of extra beds other than the number booked will attract an additional tariff. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted. The maximum number of guests permitted in each property type is as follows: The Cottage – 6 guests, Magnolia House – 8 guests, The Rooftop Overlooking Bondi Beach – 4 guests and Casa Bonita on Wooli Beach -6 guests.
SECURITY BOND: A $500 security bond is held as a credit card pre-authorisation (Visa or MasterCard), is processed the week prior to arrival and is released less damages within 3-5 days of your stay. Upon check out accommodation should be left clean and tidy. Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full of the guest’s credit card or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.
POOL & SPA RULES: (Please note that not all property types have pool or spa) All guests using the pool & spa do so at their own risk. You acknowledge that we are not responsible for accidents or injuries. No diving, running or pushing in pool area is allowed. No glassware allowed in the pool area. Children must be supervised at all times.
LOCKOUTS & LOSS OF KEYS: Lockouts will incur a standard or after hours call out fee of $40.00 & loss of keys will incur a $350.00 replacement charge.
COMMERCIAL USE:The properties are not to be used for commercial use without management approval.
LIABILITIES: You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.
PETS: Small pets are considered upon request at Casa Bonita and The Cottage.
SMOKING: No smoking inside, if smoking outside please close balcony doors and windows.
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